Say cheese........ Jan 21, 2016 "Most people do not listen with the intent to understand; they listen with the intent to reply". This quote from Steven R. Covey got me thinking. I recently heard it referred to at a conference late last year and reflected on it in relation to my own behaviour. Guilty as charged! When assessing my own listening, I found that I was usually doing one of two things. A - thinking about something else, smiling and nodding away while busily plan